As communicators our aim is for our audience to understand what we intended for them to understand. But how can we actually know if they do? Well, for one, we can wait and see what actions they take. They will either succeed in doing what we asked and recommended or …

In many organizations, a disconnect exists between employees’ perceptions of bias and their leaders’ recognition of it. Research by Kellogg’s Maryam Kouchaki and colleagues [READ IT HERE] reveals that those in positions of power are often blind to inequities within their own organizations, despite acknowledging such issues elsewhere. This blindness …

In today’s competitive market, customer delight is a powerful tool for driving growth and loyalty. This concept, explored in a recent McKinsey & Company article [CLICK HERE TO READ], emphasizes the importance of creating memorable experiences that go beyond mere satisfaction. Defining Delight: Delight occurs at the intersection of joy …

In today’s rapidly evolving business landscape, maintaining organizational health is crucial for sustained success. The recent McKinsey article “Healthy Organizations Keep Winning, But the Rules Are Changing Fast” [CLICK HERE TO READ] highlights six key shifts that leaders must embrace to drive higher organizational health and performance. 1. Common Purpose: …

In “Board Talk: 18 Crucial Conversations That Count Inside and Outside the Boardroom,” authors Kathryn Bishop and Gillian Camm offer an invaluable resource for experienced directors, new directors, and aspiring directors alike. Published by Practical Inspiration Publishing in 2023, this book underscores the pivotal role of conversation in effective governance. …

In “Escaping the Growth Curse,” Yves Doz and Keeley Wilson (2024, Berrett-Koehler) present a compelling argument for rethinking boardroom strategies and governance to prioritize long-term sustainability over short-term profit. This insightful book is structured into three key parts: 1. When Growth Stalls – The authors explore the inherent challenges of …