Managers typically don’t do enough to understand their own organisational culture, and that exposes the organisation to significant risk. Such is the assertion in a recent Australian Financial Review article (read it here) that looks into organisational culture. In fact, the traditional definition of organisational culture as being ‘the way …
The Secret to Being a Better Leader: See and Hear Others
Sunday, July 17, 2016Consistently people who have good empathy for others are proven to be better leaders, lead more effective teams, and gain power more readily. What does it mean to be empathetic? According to Dacher Keltner in a recent Science of Us article (Read it here), it is the understanding of what …
Business Kindness
Monday, July 4, 2016As an accountant I was trained that the only things that matter are those that can be measured. And now, much to my surprise, kindness is one of these things! Recent research into Australian organisations has resulted in the Workplaceinfo Business Kindness Index. You can read more about it here. …
The Secret to Delighting Customers: Putting Employees First
Monday, July 4, 2016So we all agree that happy customers not only return, but share their positive experience. Consequently, organisations looking to thrive are constantly looking for ways to keep customers happy. Recent research by McKinsey&Company, through Dilip Bhattacharjee, Jesus Moreno and Francisco Ortega (Read it here), has found that a major contributor …
Core Values
Monday, June 20, 2016What are your organisations’ core values? Not the ones that you say are values, but the ones that actually reflect who you really are? In a recent article by Nicole Fallon Taylor (read it here) she highlights core values and the role they play in our organisations. Essentially they are …
Running Better Meetings
Sunday, May 8, 2016It is a common fallacy that organisations that have a lot of meetings must be good at meetings. In reality, they typically just perpetuate the embedded meeting culture that is often not very effective. There is a wealth of resources on running effective meetings, and one of the latest offerings …